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Privacy Policy

DashaSpeaks values and respects the privacy of its users. The privacy policy mentioned below is created to provide you detailed information about the collection, dissemination and usage of your personal data. Our privacy policy applies when you use or visit the DashaSpeaks website as well as the mobile application. All our users, experts and visitors will be collectively mentioned as “You” in this privacy policy.

By using this website and our application, you agree with this Privacy Policy. If you do not accept this policy, then you must not use the website or the application.

WHAT DOES DASHASPEAKS DO?

DashaSpeaks provides a guidance platform which allows the members to locate an Expert, to seek guidance and advice from these Experts. DashaSpeaks provides a platform that enables one on one communication between the user and the Experts through direct consultation, email, and forums and allows the users to pay for services purchased from an Expert.

PROCESSING OF PERSONAL DATA

Although all the features of our product and services are available on the application, some of them may require your attention due to the information they collect. Hence, we would like to provide you with more details related to the data we collect for the proper working of our Application. We offer various features in our application and to make them all work smoothly, we need access to different permissions and information as described below.

Permissions We Need

For Android

We ask for the following permission from the user-

WAKE_LOCK- This permission is required to keep the device awake during a chat session to ensure a smooth experience to the user.
CHANGE_WIFI_STATE/ ACCESS_NETWORK_STATE/ ACCESS_WIFI_STATE/ INTERNET - This permission is required to access the internet to process user data, for chat sessions, and for all other readings.
WRITE_EXTERNAL_STORAGE/READ_EXTERNAL_STORAGE: Access to device storage to save documents on the device and to access Gallery
CAMERA : Application needs the permission to access your device’s camera and photo album to take photos if needed by any of the features.

For iOS

We ask for the following permission from the user-

CHANGE_WIFI_STATE/ ACCESS_NETWORK_STATE/ ACCESS_WIFI_STATE/ INTERNET - This permission is required to access the internet to process user data, for chat sessions, and for all other readings.
WRITE_EXTERNAL_STORAGE/READ_EXTERNAL_STORAGE: Access to device storage to save documents on the device.
CAMERA & ALBUM : Application needs the permission to access your device’s camera and photo album to take photos if needed by any of the features.
SEND_NOTIFICATIONS : This permission is required to send notifications

Information We Collect

What information do we collect?

DashaSpeaks may collect certain information from you when you use any of the services on the website or the application which includes but not limited to :

Personally Identifiable Information

  • Email Address and Username
  • Chat Transcripts
  • DashaSpeaks Email Communication
  • DashaSpeaks Messages
  • Reviews
  • Forum Questions and Replies
  • Any personal information you provide to our experts while you connect with them via chat or email. Please note, that if you do not wish to share such personal information with the expert, then do not do so.
  • Information you provide when you request customer service or support.

Although, we request financial information from you such as your credit card details. However, neither do we collect or have access to any financial details provided by you. This information is directly provided to our third party payment gateways that handle, process and store this information for you to purchase a product from the website or application. Currently, we use Stripe, as our third party payment gateway. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry and thus a high level of payment security is maintained at Stripe. In order to know how they use your financial information, you need to check Stripe Privacy Policy

  • Non-Personally Identifiable Information

DashaSpeaks may collect your browser and other internet usage information when you visit or use our website or application. This information may include your IP address, operating system, device you use, browser type, browser pages you visit and the time you spend on these pages among others.

How do we collect the information?

We collect the information

  • When you register with DashaSpeaks.
  • When you register through Facebook, we might receive information about you from this social platform. (Please note the data you provide through this platform is also subject to its privacy policy)
  • When you connect and communicate with our Experts through our platform.
  • Through chats
  • Through email readings
  • Through forums
  • Through messages
  • When you request customer support
  • When you participate in any promotion or avail any offer.
  • When you subscribe for updates.

Moreover, DashaSpeaks uses a third-party, Google/Firebase Analytics library, to anonymously collect the non-personal identifiable data regarding various actions a user takes within the app. This helps us to analyze the usage of our online services and to improve the quality of the services provided to our users. It is not used for third-party marketing purposes.

How do we use and store the information we collect?

The information that you share with us is stored on our secure servers in an encrypted format. We do not share this data with anyone else, not even any third-party. The information that we collect from you is used to improve the quality of services provided to you. It is also used to provide you the response request such as technical support or any other support query, and provide you with information related to marketing and promotions. We also use the information to comply with legal obligations or in case of a contract. We may keep the personal information provided by you for the time you have an account with DashaSpeaks. We might even keep our information for a certain time to perform audits, to comply with legal obligations, to resolve disputes and for agreements.

We also may use non-PII information and your email to analyze usage, to improve current and future product offerings, communicate with you about our services comprising order management and billing.

The email address that you provide will be secure with us, as we will never reveal it to any third party. Any horoscopes or other unique offers that the customers get will be sent to them only by DashaSpeaks.

THIRD PARTY LINKS

There might be Third-Party links on our website as well as application. We do not sell, transfer or trade your information to any third-party. These third-party links or sites have their separate and independent privacy policies. We do not have control over the content and information they provide. DashaSpeaks does not hold any responsibility or liability for the activities, privacy policy, content of these third-party sites. You accept and agree that DashaSpeaks will not be liable for any loss caused due to your use of these third party sites, their products, services and content.

SHARING THE INFORMATION WE COLLECT

We do not sell, rent or trade your personal information in any way, except mentioned in this Privacy Policy. We do not reveal the data of your chats, emails, messages or any other transcript other than our service providers and only in accordance with this privacy policy.

We may share your personal information in order to enforce agreements, Privacy Policy and Terms of Use. We may also disclose your information in order to safeguard our rights and property and also the rights and property of any other individual or entity. We may share your information to comply with any legal obligation or even when we believe that disclosure of this information would help us mitigate a liability in a lawsuit. We may share your information to prevent any illegal activities, as well.

We may use and share your non-personal identifiable information to improve the quality of the services we provide and to improve your user experience of the website and the application. We might share your information if extremely necessary to our third-party service providers in order to make certain features and functionality available to you.

SECURITY OF YOUR DATA

We deploy stringent security measures to protect your data against any misuse, alteration and to even prevent its loss. We have deployed the best industry standards to keep your data and information secure. However, there is no guarantee of data transmissions over the internet being absolutely secure. Moreover, all the personal information provided by you along with the chat and email transcripts are stored on highly secure servers. You can only access and view your communication (chat, email and forums) history on the app as well as the website.

USE OF COOKIES

Cookies are often used as a mechanism by websites to remember activities that a website browser had done in the past; for example, clicking on particular buttons, logging in, or having read pages on the site months or years ago. We use Cookies to provide you with a better user experience when you visit or use our website or application. Cookies also allow us to save the password, to facilitate easy login every time you access our website and application. You can manage cookies by changing or activating the settings on your web browser, which would allow you to either accept or refuse the settings of some or all cookies. Please note, if you refuse to accept cookies from our website, you may not be able to use some additional features that the website offers. In fact, some areas of the website may not be accessible at all.

For more information and details, you can check our Cookie Policy here

https://dashaspeaks.com/cookie-policy/

UPDATING, REVIEWING, SHARING AND REMOVING INFORMATION

Once you register with DashaSpeaks, you are able to view all your login details. And, you may correct any mistakes that are there in the information that you provided. We also allow you to delete your profile, if you wish to do so.

Your password is critical for your account’s security. So, make sure you create a password with characters, letters and numbers and do not disclose it to anyone. You are responsible for each action that you do on the application, so if you lose control of your account and the actions done in your account name, you might be subject to legal complications. So, if you lose your password, then notify us immediately and change your password.

You can review all the communication transcripts simply by logging into your account.

If you engage in any communication on the website or application, you hold complete responsibility for the type of information you furnish. When you have a session with an expert, it is up to you what kind of information you wish to provide and to what extent. It is solely your decision and if you do not wish to provide certain information, then do not do so. DashaSpeaks provides certain functionalities that allow you to post your information on public forums. It is beyond our control to determine who reads your post. So, we advise you to be a little cautious and apply your discretion in furnishing any personal information here. Moreover, apply reasonable judgement in providing any sensitive information, such as financial details, to the Expert. DashaSpeaks will not be responsible for how the expert uses the information shared by you.

You may review, correct, remove any personal information that you have provided us via the chat, email or question forum. You can contact us at support@dashaspeaks.com and we will respond to your query within 7 working days.

CHILDREN

In order to use the DashaSpeaks website or application, you need to be 18 and above. If you are under 18, do not use or access the website or the application as a user as well as an expert. We do not knowingly collect personal information from children below the age of 18. If you as a parent or guardian is aware that your children have shared or provided any information without your consent, please contact us at support@dashaspeaks.com.

NO WARRANTIES

Although DashaSpeaks attempts to provide accurate content, but, it makes no warranty that such content is accurate or suitable for any particular purpose or will meet your requirements or will be available on an uninterrupted, timely, secure, or error-free basis.

LIMITATION OF LIABILITY

In no event will DashaSpeaks be liable for any damages, including without limitation, incidental, special, consequential or punitive damages, whether under a contract, tort or any other theory of liability, arising in connection with any party's use of the app or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line system failure, loss of data, or loss of use related to this app or any contents of this app or any third-party, even if we are aware of the possibility of such damages.

INDEMNIFICATION

You agree to indemnify, defend and hold DashaSpeaks harmless from and against all expenses, claims, losses, damages, and costs, including reasonable attorney’s fees, arising out of or relating to any misuse by the user of the content and services provided by the app.

SPAM AND SALE OF INFORMATION

We despise spam. We will never do something that we hate ourselves. Thus, you can be rest assured that we will not spam your mailboxes with unsolicited emails and we will never sell your information to other parties.

INSTALLATION

By installing DashaSpeaks app, you agree to the Terms and Conditions mentioned in this Privacy Policy as well as our Terms of Services.

CHANGES TO THE PRIVACY POLICY

The above policy is subject to change. We might make changes to this Privacy Policy at our sole discretion. This may occur due to new types of software, changing industry standards, and/or due to regulation/restrictions by international regulatory authorities as they apply. We suggest you keep checking this policy for regular updates and modifications.

CONTACT

If you have any queries regarding our privacy policy or any questions about the practices of the application, you can contact us at support@dashaspeaks.com