DashaSpeaks is a product of Innovana Fitness Labs Limited, which is a subsidiary of Innovana Techlabs Limited.
WHAT DOES DASHASPEAKS DO?
DashaSpeaks provides you with an online platform to find and connect with an Expert via chat or email and ask questions or seek advice from the expert directly by paying for the service you request.
Information We Collect
What information do we collect?
DashaSpeaks may collect certain information from you when you use any of the services on the website or the application which includes but not limited to :
Personally Identifiable Information
- Full Name, Date of Birth, Email Address, Username, Location
- Chat Transcripts
- DashaSpeaks Email Communication
- DashaSpeaks Messages
- Forum Questions and Replies
- Any personal information you provide to our experts while you connect with them via chat or email. Please note, that if you do not wish to share such personal information with the expert, then do not do so.
- Information you provide when you request customer service or support.
- Non-Personally Identifiable Information
DashaSpeaks may collect your browser and other internet usage information when you visit or use our website or application. This information may include your IP address, operating system, device you use, browser type, browser pages you visit and the time you spend on these pages among others.
How do we collect the information?
We collect the information
- When you register with DashaSpeaks.
- When you connect and communicate with our Experts through our platform.
- Through chats
- Through email readings
- Through forums
- Through messages
- When you request customer support
- When you participate in any promotion or avail any offer.
- When you subscribe for updates.
Moreover, DashaSpeaks uses a third-party, Google/Firebase Analytics library, to anonymously collect the non-personal identifiable data regarding various actions a user takes within the app. This helps us to analyze the usage of our online services and to improve the quality of the services provided to our users. It is not used for third-party marketing purposes.
How do we use and store the information we collect?
The information that you share with us is stored on our secure servers in an encrypted format. We do not share this data with anyone else, not even any third-party. The information that we collect from you is used to improve the quality of services provided to you. It is also used to provide you the response request such as technical support or any other support query, and provide you with information related to marketing and promotions. We also use the information to comply with legal obligations or in case of a contract. We may keep the personal information provided by you for the time you have an account with DashaSpeaks. We might even keep our information for a certain time to perform audits, to comply with legal obligations, to resolve disputes and for agreements.
We also may use non-PII information and your email to analyze usage, to improve current and future product offerings, communicate with you about our services comprising order management and billing.
What are Cookies?
Cookies are small pieces of data sent from a website that are stored in a user's web browser while they are browsing a particular website. Each time the user loads a website, the browser sends cookies related to that website back to the site server to notify it of the user's activity on the website. Cookies are often used as a mechanism by websites to remember activities that a website browser had done in the past; for example, clicking on particular buttons, logging in, or having read pages on the site months or years ago.
In general, we use the following cookies:
- Strictly Necessary Cookies: These are a mandate for our website or application to operate. They include, but are not limited to, cookies that enable you to log into secure areas of our website and use the online services.
- Analytical/Performance Cookies: These cookies help us identify and count the number of visits by a user. They also help qualify and quantify how visitors move around on our website or application. This helps us improve our website by optimizing maximum used areas of the site and in making them user-friendly.
- Functionality Cookies: We use these cookies to improve the functional performance of our website, thus personalizing it for you, e.g., keeping you logged in or keeping your shopping cart as you had previously left it.
You can manage cookies by changing or activating the settings on your web browser, which would allow you to either accept or refuse the settings of some or all cookies. If you wish to manage your preferences regarding cookies, refer to online help files available using your web browser for detailed instructions. Alternatively, you can visit http://www.aboutcookies.org for further information.
Please note, if you refuse to accept cookies from our website, you may not be able to use some additional features that the website offers. In fact, some areas of the website may not be accessible at all.
Third Party Links
Sharing The Information We Collect
We may use and share your non-personal identifiable information to improve the quality of the services we provide and to improve your user experience of the website and the application. We might share your information if extremely necessary to our third-party service providers in order to make certain features and functionality available to you.
SECURITY OF YOUR DATA
We deploy stringent security measures to protect your data against any misuse, alteration and to even prevent its loss. However, there is no guarantee of data transmissions over the internet being absolutely secure. Moreover, all the personal information provided by you along with the chat and email transcripts are stored on highly secure servers. You can only access and view your communication (chat, email and forums) history on the app as well as the website.
UPDATING, REVIEWING, SHARING AND REMOVING INFORMATION
Once you register with DashaSpeaks, you are able to view all your login details. And, you may correct any mistakes that are there in the information that you provided.
Your password is critical for your account’s security. So, make sure you create a password with characters, letters and numbers and do not disclose it to anyone. You are responsible for each action that you do on the application, so if you lose control of your account and the actions done in your account name, you might be subject to legal complications. So, if you lose your password, then notify us immediately and change your password.
You can review all the communication transcripts simply by logging into your account.
If you engage in any communication on the website or application, you hold complete responsibility for the type of information you furnish. When you have a session with an expert, it is up to you what kind of information you wish to provide and to what extent. It is solely your decision and if you do not wish to provide certain information, then do not do so. DashaSpeaks provides certain functionalities that allow you to post your information on public forums. It is beyond our control to determine who reads your post. So, we advise you to be a little cautious and apply your discretion in furnishing any personal information here. Moreover, apply reasonable judgement in providing any sensitive information, such as financial details, to the Expert. DashaSpeaks will not be responsible for how the expert uses the information shared by you.
You may review, correct, remove any personal information that you have provided us via the chat, email or question forum. You can contact us at firstname.lastname@example.org and we will respond to your query within 7 working days.
In order to use the DashaSpeaks website or application, you need to be 18 and above. If you are under 18, do not use or access the website or the application as a user as well as an expert. We do not knowingly collect personal information from children below the age of 18. If you as a parent or guardian is aware that your children have shared or provided any information without your consent, please contact us at email@example.com.
Although DashaSpeaks attempts to provide accurate content, but, it makes no warranty that such content is accurate or suitable for any particular purpose or will meet your requirements or will be available on an uninterrupted, timely, secure, or error-free basis.
LIMITATION OF LIABILITY
In no event will DashaSpeaks be liable for any damages, including without limitation, incidental, special, consequential or punitive damages, whether under a contract, tort or any other theory of liability, arising in connection with any party's use of the app or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line system failure, loss of data, or loss of use related to this app or any contents of this app or any third-party, even if we are aware of the possibility of such damages.
You agree to indemnify, defend and hold DashaSpeaks harmless from and against all expenses, claims, losses, damages, and costs, including reasonable attorney’s fees, arising out of or relating to any misuse by the user of the content and services provided by the app.
SPAM AND SALE OF INFORMATION
We despise spam. We will never do something that we hate ourselves. Thus, you can be rest assured that we will not spam your mailboxes with unsolicited emails and we will never sell your information to other parties.